Refund policy

Thank you for shopping at noxzema. If you are not entirely satisfied with your purchase, we're here to help.

1. Return Window
We offer a 30-day return policy. You have 30 calendar days from the date you receive your item to request a return. 

2. Eligibility Criteria
To be eligible for a return, your item must meet the following conditions:
• The item must be unused, unworn, unwashed, and in the same condition that you received it.
• The item must be in its original packaging with all tags, labels, and accessories attached.
• You must provide a receipt or proof of purchase (such as your Order Number).

3. Non-Returnable Items
Certain types of items cannot be returned, including:
• Perishable goods (e.g., food, flowers, or plants).
• Personal care and hygiene items (e.g., cosmetics, beauty products, underwear).
• Custom or personalized products.
• Gift cards and promotional/clearance items.

4. Return Process
To initiate a return, please follow these steps:
1. Contact our Customer Care team at support@creampromotion.shop with your Order Number and the reason for the return.
2. If your return is accepted, we will send you a Return Merchandise Authorization (RMA) and detailed instructions on how and where to send your package.
3. Please DO NOT send your purchase back to the manufacturer or the original shipping address without contacting us first.

5. Return Shipping Costs
• If the return is due to our error (e.g., wrong item shipped, defective or damaged product), we will cover all return shipping costs or provide a prepaid return label.
• If the return is due to customer preference (e.g., item doesn't fit, changed mind, or ordered by mistake), the customer is responsible for paying all return shipping costs. Shipping costs are non-refundable.

6. Refunds
• Once we receive and inspect your returned item, we will send you an email to notify you that we have received it.
• We will also notify you of the approval or rejection of your refund.
• If approved, your refund will be processed automatically to your original payment method within 5–7 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

7. Contact Us
For any questions regarding our Return & Refund Policy, please reach out to us at:
• Email: support@creampromotion.shop
• Support Hours: [Monday – Friday, 9:00 AM – 5:00 PM EST]