Shipping policy
Shipping Policy
At Noxzema, we strive to process and deliver your orders as quickly and efficiently as possible. Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
• All orders are processed within 1–3 business days (excluding weekends and statutory holidays).
• You will receive a confirmation email with a tracking number once your order has shipped.
• Please allow 24–48 hours for the tracking status to update in the carrier's system.
2. Shipping Rates & Delivery Estimates
Standard Shipping (United States):
• Free Shipping: We offer FREE standard shipping on all orders, with no minimum purchase required.
• Estimated Delivery Time: 3–7 business days after processing.
Expedited Shipping:
• Expedited Rate: $14.99 USD.
• Estimated Delivery Time: 1–3 business days after processing.
*Note: Delivery times are estimates provided by shipping carriers and are not guaranteed. Unexpected weather delays, peak holiday seasons, or carrier disruptions may affect transit times.
3. International Shipping
We currently ship to select international destinations.
• International shipping rates and delivery estimates will be calculated at checkout.
• Import Duties & Taxes: International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the sole responsibility of the customer.
4. Incorrect Addresses & Undeliverable Packages
Please double-check your shipping address before placing your order. Noxzema is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for re-shipping fees.
5. Damaged or Lost Packages
If your package arrives damaged, or if you believe your shipment is lost, please contact us immediately at support@creampromotion.shop.
• If your item arrived damaged, please retain all packaging materials and damaged goods, and send us photos of the packaging and product for verification.